Sennheiser Wireless Headphones: Jabra GN9350e Dual-Connection Wireless Headset for Desk and IP Telephony with Handset Lifter (9326-617-205) Review

Average Reviews:

(More customer reviews)Quick Review:

Amazing sound quality (both sending and receiving) and amazing range but best used while sitting at the computer and near your regular phone. On the down-side, the headset sound and microphone input doesn't switch automatically between the headset and my computer.This has to be done manually with much clicking of the mouse.Also, forget about trying to pair the headset with another DECT 6.0 /GAP standard cordless phone.This feature doesn't work.

Full Review:

Background:

I have an office in a major downtown metropolitan area, but usually work from my home office.

I use an iPhone and I have three VOIP phone lines (business, home & fax).I've used a Uniden 2 line 5.8 Ghz cordless phone for the last five years.The 5.8 Ghz. Uniden is good phone; however it lacks enough range to allowuse beyond my immediate office area in my home.

I wanted a headset with exceptional sound quality and longer range that would also act as a computer headset. Several years ago, I tried both Jabra and Plantronics corded headsets, but returned them because several callers complained about poor sound quality. I have tried Bluetooth headsets with my cell phone before, but stopped using them because none of them worked very well. I avoid anything with blue tooth involved.I wanteda wireless headset because I already have enough cords decorating my desktop & I have trouble with corded headsets catching on everything as I move around my office.

I've used the Jabra wireless headset for about a week now. The DECT 6.0 technology in the headset worked so well, I decided to upgrade my existing 5.8 Ghz. cordless phone system to a new Siemens Gigaset DECT 6.0 cordless phone (Model A580 IP).Because I use it for business, the increased clarity and range was worth the cost.

Review:

It took a few hours to hook up the Jabra headset & read the instructions. It was about as difficult as setting up a new VCR.I initially tried to do without the "analog phone lifter," but decided to order the accessory because it seemed to be fairly integral to the system Jabra uses.It also adds slightly to the functionality by allowing you to answer and hang-up the line with the headset only when your away from the computer, base station or your phone handset.

Pro's:In order of importance

1.Amazing sound quality (callers absolutely cannot tell I'm using a headset.No static, no clicking, no muffled voice, no wind tunnel effect, no echo, no puffs of my breath over the microphone that are audible on the other end, etc);

2.Amazing range (works through multiple wood & sheetrock interior walls, a thick wooden exterior wall of a house and down the street about 100');

3.Lightweight & OK to wear for hours at a time;

4.No interference with my iPhone or other electronics was noted;

5.About as difficult to set up as a VCR.Con's:In order of importance

1.No automatic switching of the sound output from the headset earpiece to the computer speakers (i.e. even though the headset is in the cradle, your computer speaker's won't work.One has to enter the computer control panel then the hardware settings then the audio setting and manually choose which device (either the "computer speakers" or the "headset.") to use. Put another way, I can't listen to music on my computer speakers while the headset is available for use & vice versa without doing a bunch of mouse clicks. As much as the headset costs, it ought to be smart enough to know when to switch (and wash the car & do the dishes);

2.Expensive price (around $280 as of the date of this review;

3.In spite of what the Jabra website and their literature & instructions say, I was unable to "pair" the headset with any another DECT / GAP compatible cordless phones. (I tried new Motorola, Panasonic, Uniden and Seimens DECT 6.0 / GAP cordless phones, without luck.)Jabra tech support had no information on cordless phones that were known to either work or not work with the Jabra headset and had no idea how to trouble-shoot the DECT 6.0 / GAP connection problems I had.

4.Can't dial out from the headset.Have to be in front of the computer or have a handset with a touchpad with me to call out.

5.No caller I.D on the headset (Many much cheaper Bluetooth headsets have this feature);

6.About as difficult to set up as a VCR.

Jabra got it about 85% right with their headset.The perfect sound quality and lack of a cord make up for other shortcomings.

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Product Description:
The GN 9350e is the ultimate wireless office headset! For use with both traditional desk telephones and VoIP telephony, the dual connection GN 9350e always meets your needs. With a range of up to 350 ft, you can roam the length of your workplace. Up to 9hr of talk time provides a full day of conversation, while an optional spare battery provides around the clock talk time (24x7). Its Digital Signal Processing (DSP) technology removes sound impurities from the incoming audio, enriches sound quality and maintains a safe consistent volume level. The GN 9350e's sleek boom arm with enhanced noise-canceling microphone means your voice is transmitted clearly in most environments. When used with VoIP telephony applications, GN 9350e is the first wireless headset to provide wideband audio, with an astounding 6.8 kHz range - twice that of conventional telephony. Three wearing styles provide all day comfort! This product comes bundled with GN 1000 Lifter.

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